Support
How can we help?
You’ll find the most common questions below. If something isn’t working or you’re missing a feature: write to us — every message is read by a human.
The app is currently available in German only.
Contact
support@kinetx.appIdeally include your iPhone model, iOS version and a short description of what you did. A screenshot often helps most.
Frequently asked questions
Does Kinetx cost anything?
No. Kinetx is free and doesn’t need an account.
The app is funded through Essentials.Fitness, our comparison site for supplements and fitness equipment. At most once a day, Kinetx shows a note about it that you can tap away for the rest of the day. If you buy something there through an affiliate link, we get a small commission. It doesn’t cost you anything extra.
Do I need an account?
No. Kinetx works without signing in. To sync between your devices, the app uses your Apple Account via iCloud — with no login screen and without us having any access.
How do I move my data to a new iPhone?
On your old iPhone, turn on iCloud sync: Einstellungen → Synchronisation & Backup → iCloud (Settings → Sync & Backup → iCloud). On the new iPhone, install Kinetx with the same Apple Account and turn on sync there too — plans, equipment, history and profile come over on their own.
Your heart rate history is health data and deliberately stays on the device only. If you want to take it with you, use the export file (next question).
How do I back up my data?
Under Einstellungen → Synchronisation & Backup (Settings → Sync & Backup), you can export everything (or just plans, or just workouts) as a file — to the Files app, for example. “Importieren” (Import) brings it back; nothing gets overwritten, and duplicate workouts are skipped.
How do I connect Apple Health?
Turn it on under Einstellungen → Synchronisation & Backup → Apple Health (Settings → Sync & Backup → Apple Health) and confirm the prompt. You can change the permissions anytime in the Health app: your profile picture → Apps → Kinetx.
The Apple Watch doesn’t show anything.
In the Watch app on your iPhone, check that Kinetx is installed on your watch. Then start your workout on the iPhone — the app on your watch opens by itself if Apple Health is turned on in Kinetx.
The app for Apple Watch requires watchOS 26 or later.
How do I delete all my data?
Go to Einstellungen → Datenschutz & Sicherheit → Alle Daten löschen (Settings → Privacy & Security → Delete all data). With iCloud sync on, the data also disappears from your other devices. Workouts in Apple Health are kept and can be deleted in the Health app.
Which devices are supported?
iPhone with iOS 17 or later. On iOS 26, Kinetx uses the new Liquid Glass design. The app for Apple Watch requires watchOS 26 or later.